Sabre: Name Corrections

• Overview
• How to Correct the Name

Overview

This article reviews how to make a name correction in a GDS.

• Use for the rules on airline restrictions.
• If the request is not urgent, the Air Ops form can be submitted instead.
  • Some airlines canonlybe corrected via the Air Ops form
  • It is most commonly restricted for F9, NK, and SY
  • Do not alter name fields in the GDS for these airlines
• Do not process any name corrections due to extra spaces, missing spaces, apostrophes or dashes. This is not an issue that impacts travel.

How to Correct the Name

1. Verify the name correction is allowed per airline restrictions. 
   • Making or requesting an illegal name correction will result in an agent error or debit memo.
   • If more information is needed, check the airline's website.
2. If an OSI is required by airline rules, copy the format into your notes so it can be pasted into the PNR later. For example, Delta and JetBlue have mandatory OSI formats.
3. Display the PNR:*ABC123
4. Enter a command to update the name field on the PNR
   • Example for pax 2 correction from John Smith to John Smythe:-2¤SMYTHE/JOHN
5. Update the TSA information to match the new name spelling
   • The gender and date of birthcannotbe modified when correcting the name.
   • Example:3DOCS/DB/09JAN60/M/SMYTHE/JOHN-2.1
   • Alternatively the Smart Panel can be used. SeeAdd SSRfor more information.
6. Sign/ receive the work:6jsmith
7. Enter the commandERto save the correction.
8. View and remove any oldTSA information. 
9. Submit Air Ops formfor name correction.